Timing matters
Arrival damage should be documented before use, while later concerns need a clear description of when they appeared.
Provisional warranty
Support shaped around the problem, not an inflated promise.
Coverage and time windows remain subject to supplier and merchant confirmation. This page does not create a final warranty or reduce non-excludable legal rights.
A practical review framework
What the intended review distinguishes
The first question is not simply whether a bottle is damaged. It is when the concern appeared, how the product was used, and which evidence can help support identify a delivery issue, component defect or handling event.
Evidence protects both sides
Keep the parcel, label and internal packing for delivery claims; photographs should show context as well as the close detail.
Glass still needs care
Impact, thermal shock and chipped edges require immediate stop-use guidance rather than a promise of continued safe use.
| Issue | Intended treatment |
|---|---|
| Damage visible on arrival | Prompt damaged-delivery review under the returns process, with parcel evidence. |
| Lid, gasket or sleeve defect present from delivery | Component support review, subject to evidence, stock and supplier confirmation. |
| Manufacturing concern discovered during ordinary intended use | Case-by-case review within the final published coverage period. |
| Normal cosmetic wear, staining or odour from incomplete drying | Not normally covered; care guidance may help. |
| Drop, impact, chip, scratch, misuse or unauthorised alteration | Excluded from intended warranty coverage. |
| Thermal shock, boiling liquid, freezing or unconfirmed appliance use | Excluded unless final product instructions expressly allow that use. |
No final duration is stated. A coverage period should be published only after supplier terms and the live merchant policy are confirmed.
Claim process
Document the issue without risking injury.
Stop using the bottle
Especially if glass is chipped, cracked, unstable or has a sharp edge.
Contact support
Provide the order ID, purchase or delivery date, product variant and a plain description.
Add safe evidence
Send clear photos of the full item and affected area. For arrival damage, include all parcel layers.
Wait for review
Do not ship broken glass unless written instructions provide safe packing and a confirmed route.
Receive a proposed resolution
If approved, the route may be a component, replacement bottle, refund or other remedy required by applicable law. Stock and payment method can affect timing.
Proof of purchase and reasonable identity or order verification may be requested. Never provide a PIN or OTP.
Prevention first
Care is the best protection.
Inspect before use, hand wash gently, let every part dry and avoid sudden temperature changes. Stop using damaged glass immediately.